Deposit & Payment Policy
Non-refundable deposit
All deposits paid at the time of booking are strictly non-refundable under any circumstances, including cancellation, change of plans, or unforeseen events.
Transfer of deposit to another traveller
Your booking deposit may be transferred to another traveller, subject to the following conditions:
• The transfer request must be submitted no less than 60 days before the event date.
• Transfer requests received fewer than 60 days before the event will not be accepted.
• The new traveller must meet all fitness, health, and equipment requirements for the tour.
• Any third-party supplier fees or transfer costs are payable by the original booking holder.
• The new traveller assumes all terms and conditions of the original booking.
Remaining balance — due 60 days before the event
The remaining balance for the tour must be paid in full no later than 60 days prior to the event date. Failure to settle the balance by this deadline may result in cancellation of your booking without refund of the deposit.
Full payment cancellation — more than 60 days before the event
If you have paid the full tour cost in advance and you cancel more than 60 days before the event date, you may be eligible for a partial refund of the amount paid, minus the non-refundable deposit. Any non-refundable third-party costs already incurred (such as permits, accommodation, or transport) will also be deducted from the refund.
Cancellation within 60 days — no refund
If a booking is cancelled fewer than 60 days before the event date, no refund will be issued regardless of how much has been paid. Both the deposit and any remaining balance already paid are fully forfeited upon cancellation within this period.
1. Cancelling Your Booking (By the Traveller)
Cancellations must be submitted in writing (email is acceptable). The effective date is the day we receive your written notice.
Standard cancellation charges
Unless otherwise stated in your booking confirmation:
• More than 60 days before departure: You will be charged 50% of the total tour cost.
• 30 days or fewer before departure: 100% of the total tour cost is non-refundable.
These charges reflect the fact that we must secure guides, permits, accommodation, and logistics well in advance.
Non-refundable elements
Items that are non-refundable once booked include, but are not limited to:
• Permits or park entry fees
• Non-refundable accommodation rates
• Third-party activity providers
• Transport services booked on your behalf
These will be clearly indicated at the time of booking.
2. Transferring Your Booking to Another Traveller
You may transfer your booking to another suitable person no less than 60 days before departure, provided:
• The new traveller meets all fitness, health, and equipment requirements for the hiking tour.
• Any third-party supplier permits transfers.
• You pay any transfer costs or supplier fees.
We will provide evidence of any costs incurred.
3. If WayGo Outdoor Cancels or Significantly Alters Your Tour
In the event that we must cancel or make a significant change to your hiking tour (e.g., major route change, date alteration), you will receive the following options:
• A full refund, or
• An alternative tour of equal or greater value, or
• A lower-priced alternative with a refund of the difference.
Where appropriate, compensation may be payable under the PTRs — unless the cancellation is caused by events outside our control (see below).
We are not liable for additional costs such as independent travel arrangements, flights, or insurance not booked through WayGo Outdoor.
4. Unavoidable and Extraordinary Circumstances ("Force Majeure")
We cannot accept liability or pay compensation where cancellation or significant alteration is caused by events outside our reasonable control, including:
• Extreme or dangerous weather conditions
• Natural disasters
• Epidemics or disease outbreaks
• Political instability
• Government restrictions
• Industrial strikes
• Safety concerns raised by our qualified guides
In such cases, we will do our best to offer rescheduling, credit vouchers, or alternative itineraries, subject to supplier terms.
5. Changes Requested by You (Amendments)
If you'd prefer to amend rather than cancel:
• More than 30 days before departure: Amendments may be made for a £25–50 fee, plus any supplier charges.
• 30 days or fewer: Changes are treated as cancellations and subject to the cancellation charges above.
We will always communicate supplier fees transparently.
6. Fitness, Safety & Participation Requirements
Hiking and outdoor tours require a minimum level of fitness and suitable equipment. If you are unable to participate safely due to lack of preparedness or undisclosed medical conditions, this may be treated as a cancellation by the traveller, and standard charges will apply.
7. Travel Insurance Requirement
All participants must hold comprehensive travel insurance that covers:
• Trip cancellation and curtailment
• Medical expenses
• Search and rescue (where applicable)
• Lost or damaged personal equipment
Proof of insurance may be requested before departure.
8. Refund Processing
Refunds are usually processed within 14–21 business days, depending on supplier processing times.
9. Contact
For cancellations or amendments, please contact:
WayGo Outdoor – Customer Support
Email: waygo.outdoor@outlook.
